Director of Operations

About this role

A-LA Auto Insurance is an independent agency built for Dallas–Fort Worth drivers, including the ones the standard market turns away. In about three years we've grown from a single Arlington storefront to a 15-store network, and we're opening more. Our stores are bilingual and neighborhood-based, and our business runs on customers who come back.

The Director of Operations owns the day-to-day performance of the entire store network. Regional Managers report to you; you report to the ownership team. You are accountable for production, retention, staffing, store standards, and operating margin across every location — and for building the management bench that lets us keep opening stores without losing control of the ones we have.

This is not a policy-and-process seat. You'll be in the stores, in the numbers, and in the hiring pipeline every week. If a region is missing its targets, the diagnosis and the fix are yours.